Scale Customer Success Manager

📋 Description

• Manage a portfolio of new and existing customers, ensuring smooth transitions from sales through
• Understand customer objectives, requirements, workflows, stakeholders, and desired business
• Engage key stakeholders and build multi-threaded relationships with champions and decision-makers.
• Develop structured customer success plans with milestones, timelines, priorities, and success
• Coach champions to become product experts and train their internal teams remotely.
• Proactively manage accounts with scaled and high-touch activities based on customer stage and

🎯 Requirements

• 2+ years of experience in remote scaled implementation, Account Management, Customer Success, or
• Track record of upselling, expansion, renewals, or growth.
• Experience managing portfolios through scalable digital/customer success programs.
• Strong operational/analytical skills using customer data to prioritize actions.
• Experience with CS platforms/CRM and digital engagement tools (e.g., Planhat).
• Understanding of lifecycle management: adoption, retention, expansion; knowledge of the legal

🎁 Benefits

• Remote work flexibility with balance between responsibilities and personal priorities.
• Monthly wellness allowance for eligible wellbeing expenses.
• Health insurance.
• Extended paid parental leave.
• Extra paid day off on your birthday.
• Share options, home office allowance, and annual incentive tied to performance.