Technical Support Engineer

📋 Description

• Provide phone and email support for DigiCert One platform to US-based customers.
• Project a professional company image in all interactions.
• Collaborate with Validation and cross-functional teams to resolve issues and provide solutions.
• Identify trends in customer calls and document them for supervisors.
• Research issues using Knowledge Base, labs, and internal tools to resolve problems.
• Contribute to DigiCert Knowledge Base to help future cases.

🎯 Requirements

• 2 year degree in IT or related technical field, or equivalent work experience
• 2+ years of experience in technical support
• Experience with Active Directory
• Experience with basic networking
• Comfort with Windows servers, Unix servers, and macOS
• Strong problem-solving and communication skills

🎁 Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support