North AmericaFull TimeEngineering
Remotely
restjavascriptservicenowainluvirtual agentflow designer
Also available on
Job Description
📋 Description
- Educate others about the ServiceNow platform by creating white papers and other materials.
- Be the technical expert on ServiceNow, advising on configurations vs. customizations.
- Support Field Service process definition, re-engineering, and gap analysis during workshops.
- Advise on leveraging ServiceNow to transform processes.
- Guide customers through capabilities, knowledge transfers, and architectural docs.
- Hands-on development on ServiceNow platforms: Flow Designer, REST, JS, HTML, CSS, SSO, Mid-servers
🎯 Requirements
- 4+ years of configuration/development experience for complex technologies, incl. integrations and
- Proven ability to influence and consult in a customer service environment
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, LDAP, SSO)
- Understanding of AI models and Generative AI
- Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent valued
- Strong data compliance knowledge (PII/PHI) and ability to advise on complex solutions
🎁 Benefits
- Health plans and 401(k) with company match
- ESPP and matching donations
- Flexible time away plans and family leave
