North AmericaFull TimeCustomer Support
Remotely
crmcustomer successmarketing automationrenewalsenterprise accountsupsellbi toolsgainsight
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Job Description
📋 Description
- Own high-impact customer relationships in enterprise segment.
- Drive adoption and align platform usage with business goals.
- Lead renewals and growth strategies with Account Execs.
- Scale CS processes and enablement across portfolio.
- Build executive relationships and business reviews.
- Collect product feedback to influence roadmap.
🎯 Requirements
- 5+ years in CS, AM, or Consulting in SaaS/high-tech.
- 3+ years managing enterprise accounts; renewals/growth track record.
- Experience aligning platform usage with outcomes; advise CxOs on ROI.
- Strong understanding of marketing ops, sales analytics, GTM KPIs.
- Proven renewals upsell success; CS processes and scale.
- Familiar with marketing tech stack (Marketing Automation, CRM, BI).
🎁 Benefits
- Health insurance, life/disability insurance, 401K matching.
- PTO, holidays, self-care days, wellness programs.
- Stock options; remote or office-based work options.
