Remotely
customer servicecommunicationmicrosoft officeproblem solvingself motivated
Job Description
📋 Description
- Working within the busy Revenues & Benefits department handling Housing/ Council tax changes
- Interact with customers by letter, email and phone to meet service requirements and provide
- Meet deadlines with minimum support and maintain high workload productivity and accuracy.
- Coach and mentor junior staff; share best practices and lead update sessions.
- Keep knowledge up to date through publications and external training.
- Contribute ideas to improve the business and take on additional duties as needed.
🎯 Requirements
- Proven problem solving skills
- Good customer service and communication skills
- Delivers under pressure with a flexible approach
- IT competent (working on a computer, Microsoft Office)
- Self-motivated
🎁 Benefits
- Private Medical Cover
- 25 days paid holiday with option to buy/sell
- Life assurance and pension contributions
- Flexible benefits to suit individual needs
- Access to LinkedIn Learning for 15,000+ courses
