Engineering Manager - AI Helpdesk

📋 Description

• Lead and grow a high-performing engineering team building AI-first Helpdesk capabilities.
• Partner with Product and Design to shape strategy, roadmap, priorities, and customer outcomes.
• Coach engineers and develop senior engineers into technical and organisational leaders.
• Contribute to the wider AI Helpdesk strategy and align engineering decisions across teams.
• Explore how AI-assisted development can improve speed, quality, and effectiveness.
• Build an inclusive, collaborative team culture with high standards for ownership and execution.

🎯 Requirements

• Experience managing software engineering teams building customer-facing products.
• Strong product engineering instincts with focus on measurable outcomes.
• Ability to shape strategy, prioritise effectively, and create clarity in ambiguity.
• Technical depth to engage in architecture discussions and unblock engineers.
• Track record of delivering complex work with balance of speed, quality, and reliability.
• Excellent written and verbal communication; partnerships with Product, Design, Data, Customer

🎁 Benefits

• Competitive salary and equity in a fast-growing start-up
• Office in Dublin or London with hybrid working policy
• Regular compensation reviews
• Pension scheme and health/dental insurance
• Flexible paid time off; paid maternity/paternity leave
• MacBooks and equipment tailored to your needs