Technical Support Associate 2 -Mexicali

📋 Description

• Frontline phone support for da Vinci systems
• Handle low-complexity inquiries and triage
• Document CRM interactions and log reviews
• Escalate complex issues to Technical Support teams
• Meet quality, accuracy, and throughput targets
• Flexible work schedule and AD-hoc projects

🎯 Requirements

• Experience in regulated call center or technical support
• Familiarity with medical device quality systems
• Fluent in Spanish and English
• Strong communication and customer service skills
• Proficient with computers; Salesforce and MS Office preferred
• Bachelor’s degree; experience in technical support or related field

🎁 Benefits