Technical Customer Support Engineer - EMEA

📋 Description

• Support ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and open-source for docs, blogs, webinars, and training
• Collaborate with Support Services, Engineering, Go to Market, and Product Management to define
• Mentor and train colleagues, users, and customers
• Provide 24x7 support in a global, distributed environment
• Deliver excellent first-line technical engineering support within SLAs

🎯 Requirements

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains (SQL, OLAP
• Experience in roles like Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software
• Available to support a global, distributed environment with flexible scheduling
• Strong communication and ability to work fully remote with reliable connectivity
• Team player with curiosity, urgency, and problem-solving mindset
• Desire to learn and grow continuously

🎁 Benefits

• Flexible work environment – globally distributed and remote-friendly
• Healthcare – employer contributions toward your healthcare
• Equity in the company – stock options for new team members
• Time off – flexible time off in the US, generous in other countries
• A $500 Home office setup – for remote employees
• Global Gatherings – opportunities to engage with colleagues at company-wide offsites