Sr Technician, Site Services

📋 Description

• Senior onsite IT support for MSP client environments
• Lead technical escalation point for hardware, network, and environmental incidents
• Mentor field technicians and drive process improvements
• Deliver white-glove customer experience during onsite engagements
• Ensure ticketing and time-tracking fidelity; upskill field personnel
• Audit workplace standards and refine onsite troubleshooting playbooks

🎯 Requirements

• 10+ years of hands-on field technician/onsite IT support
• Experience as senior/lead technician guiding junior staff
• Strong knowledge of Windows/Mac, Microsoft 365, Entra ID (Azure AD)
• Networking basics: Cisco/Meraki, firewall checks, Wi-Fi validation
• Hardware lifecycle: imaging, deployments, workstation refresh
• Travel readiness across regional client locations; valid driver’s license

🎁 Benefits

• Mentorship and professional development
• Opportunities to drive process and tech improvements
• Onsite-first product/service excellence focus