Senior Customer Architect

📋 Description

• Own the technical arc of our most complex strategic enterprise accounts — multi-brand, multi-region
• Design the agent architecture across journeys and channels and integrate with customer stacks
• Define guardrails, governance, observability, and ensure quality sign-off before production.
• Lead adoption and technical expansion paths from chat to email to voice to employee-facing use
• Mentor architects, lead vertical playbooks, and drive prescriptive deployment standards across
• Maintain credibility in design reviews and communicate hard technical news with clear

🎯 Requirements

• 10+ years in customer-facing technical roles (solutions architecture, TAM, forward-deployed
• Experience owning multiple concurrent enterprise accounts at Fortune 500 scale with senior
• Deep technical depth: reads code and API docs; reason about distributed systems and data flows
• Working understanding of LLM-based systems — prompting, tool use, retrieval, evaluation
• Consultative and prescriptive: builds playbooks, not one-offs; capable of CIO and engineering
• Comfort with ambiguity and strong documentation discipline.

🎁 Benefits