Technical Support Associate 2 - Mexicali

📋 Description

• Frontline phone support for da Vinci systems with basic troubleshooting
• Document troubleshooting in CRM and perform system log reviews
• Route complex issues to Technical Support teams
• Escalate unclear issues per guidelines
• Maintain cases in CRM and meet quality/throughput targets
• Flexible work schedule and ad-hoc projects

🎯 Requirements

• Experience in regulated call center or technical support
• Familiar with medical device quality systems
• Experience in escalation-based support models
• Fluent in Spanish and English
• Strong communication and customer service skills
• Computer literacy; knowledge of Salesforce and MS Office

🎁 Benefits

• Onsite work environment in a call center
• Competitive benefits typical for Intuitive roles