Principal Customer Architect

📋 Description

• Own the technical arc of high-stakes accounts—first-of-kind deployments and peak-event scale.
• Set architecture, governance, and quality standards for the Customer Architect function.
• Lead design reviews and translate customer needs into prescriptive architectures and playbooks.
• Manage integration blueprints with CRM/ticketing, telephony, identity, and data platforms.
• Partner with SI delivery and influence product direction through field evidence.
• Provide escalation and incident guidance during critical deployments.

🎯 Requirements

• 12+ years in customer-facing technical roles with post-sales ownership.
• Strong architectural authority with enterprise-scale experience.
• Deep understanding of distributed systems, APIs, and integration patterns.
• Working knowledge of LLM-based systems and guardrails.
• Prescriptive, documentation-driven approach with clear playbooks.
• Ability to shift between executive-level business discussions and engineering detail.

🎁 Benefits

• Opportunities to influence enterprise-level deployments.
• Competitive compensation and remote-friendly policies.
• Equitable career development and mentorship from senior leaders.