Technical Support Engineer

📋 Description

• Provide phone and email support to DigiCert EMEA-based customers for the DigiCert One platform.
• Assist customers with certificate lifecycle products and resolve issues via cross-functional
• Maintain a professional company image in all interactions.

🎯 Requirements

• Bachelor's degree in IT, CS, or related field, or equivalent professional experience
• 2+ years in technical support within tech industry
• Strong problem-solving and communication skills
• Knowledge of PKI certificates; working knowledge of REST APIs
• Ability to research issues via Knowledge Base, labs, and internal tools
• Detail-oriented, well-organized, self-motivated, and team-oriented

🎁 Benefits

• Competitive compensation and comprehensive benefits package
• Generous PTO, holidays, and leave options
• Health and wellness support; pension, life insurance, and income protection (location dependent)
• Employee Assistance Program and professional development opportunities
• LinkedIn Learning access and employee referral programs