Desktop Support Technician

📋 Description

• Provide front-line technical support to employees by diagnosing and resolving hardware, software
• Manage incidents and service requests through the IT ticketing system from intake to resolution.
• Configure, deploy, maintain, and support end-user devices and workplace tech.
• Collaborate with HR, Workplace Services, Security, and cross-functional teams for
• Deliver exceptional customer service while balancing multiple priorities in a fast-paced

🎯 Requirements

• 1+ years in IT Support, Help Desk, Desktop Support, or similar roles supporting end users.
• Strong troubleshooting and problem-solving for hardware, software, devices, and user issues.
• Experience managing tickets/incidents, prioritizing workload, and driving issues to resolution.
• Excellent communication and interpersonal skills for global collaboration and clear explanations.
• Highly organized, customer-focused with a passion for a great support experience.

🎁 Benefits

• Competitive pay and comprehensive benefits package (medical, dental, vision, 401(k)).
• Paid time off, parental leave, wellness programs, and other benefits vary by location.
• Remote, hybrid, or on-site options where applicable; emphasis on in-office support for this role.