Customer Success Partner - German Speaking

📋 Description

• Manage a portfolio of B2B customers across Europe as a trusted partner.
• Translate business goals into measurable outcomes and renewal/expansion plans.
• Collaborate with Sales, Implementation, Operations, Product, and Compliance to ensure value
• Drive customer health, adoption metrics, and proactive issue resolution.
• Lead cross-functional reviews with senior stakeholders across regions.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or similar roles in B2B.
• Strong commercial acumen and ability to identify renewal and growth opportunities.
• Fluency in German and English, with excellent communication.
• Experience building account strategies, renewal plans, and success playbooks.
• Analytical mindset with ability to turn usage/adoption data into actions.
• Experience working with enterprise/global accounts; familiarity with Salesforce or similar CRM.

🎁 Benefits

• Full-time, permanent employment.
• Fully remote position within Europe.
• International, cross-functional collaboration and data-driven environment.
• Opportunity to contribute to customer success strategy and process improvements.
• Career development in a globally connected organization.