Customer Success Partner - German Speaking

📋 Description

• Manage a portfolio of B2B customers across Europe as a trusted partner
• Act as strategic advisor, aligning customer objectives with products and services
• Lead Quarterly/Executive Business Reviews on performance, adoption, and ROI
• Collaborate with Sales, Implementation, Operations, Product, and Compliance teams
• Drive renewal, retention, and expansion strategies with a focus on measurable outcomes
• Support onboarding for strategic customers and maintain accurate records in Salesforce

🎯 Requirements

• Proven experience in Customer Success, Account Management, or similar
• Strong commercial acumen with renewal and growth focus
• Fluency in German and English
• Ability to engage senior stakeholders and manage complex accounts
• Experience developing account strategies and renewal plans
• Familiarity with Salesforce or CRM platforms and data-driven metrics

🎁 Benefits

• Full-time, permanent employment
• Fully remote position within Europe
• Opportunity to manage diverse B2B portfolios
• Impactful role influencing retention and growth
• International, cross-functional environment
• Data-driven products exposure and career development