EUC Support Engineer

📋 Description

• Provide Tier 1.5 end user support and maintain end-user computing infrastructure.
• Handle inbound calls and chats; coordinate with Tier 2/3 teams for incident resolution.
• Support and troubleshoot desktops, laptops, mobile devices, VPN, and enterprise apps.
• Work in Pune-based Digital Workplace and EUC Support team in a night shift.
• Document processes and maintain operational discipline.

🎯 Requirements

• 3+ years in Helpdesk/IT Support or enterprise IT operations.
• Strong troubleshooting for Windows 10/11, macOS; familiarity with Microsoft 365 services (Exchange
• Experience with Intune, OKTA/Microsoft Entra ID, BeyondTrust/TeamViewer or similar tools.
• Proficient in remote access, VPN, and incident management; ITIL familiarity desirable.
• Excellent customer service and written/verbal communication skills.
• Ability to work office-based, with rotational/hybrid patterns as required.

🎁 Benefits

• Competitive salary and annual bonus potential.
• Global growth opportunities and career development.
• Flexible work arrangements and strong collaboration culture.