Customer Service (F/M/D) 10 Months Fixed Term

📋 Description

• Deliver exceptional customer service by promptly and effectively addressing customer inquiries.
• Develop understanding of RMS products and services to provide accurate information and personalized
• Coordinate with Sales, Operation, Technical Support, and Product Development for seamless customer
• Troubleshoot and resolve customer concerns and drive process improvements.
• Build strong relationships with customers; demonstrate empathy and commitment to satisfaction.
• Keep records of interactions, track metrics, and share insights for continuous improvement.

🎯 Requirements

• Bachelor-level commercial education (or equivalent).
• Experience with B2B customer support and training is an advantage.
• Basic understanding of FMCG industry; proven customer service background.
• Passion for technology and learning new systems; experience with Dynamics or CRM is a plus.
• Willingness to acquire knowledge and develop the role; team-oriented with knowledge sharing.
• Good IT skills; ability to handle multiple tasks and work in a structured way.

🎁 Benefits

• Private Medical Insurance
• Flexible working environment
• Learning & Development
• Great team culture