Academic and Finance Counselor I

📋 Description

• Provide personalized academic and financial guidance, explaining policies and resources.
• Manage a student caseload with proactive outreach to support graduation.
• Support student financial matters including accounts receivable and financial aid processes.
• Monitor progress and identify at-risk students; develop interventions to support completion.
• Communicate with students via phone, email, video, SMS, live chat, and other channels.
• Navigate multiple systems and coordinate with internal teams to deliver a connected student

🎯 Requirements

• Bachelor’s degree preferred, with at least 3 years in recruiting, advising, student services
• Experience in fast-paced, student- or customer-focused environments, ideally in higher education or
• Academic advising, enrollment, online student support, financial aid, Title IV experience or
• Strong understanding of online learning environments and ability to apply policies/procedures.
• Excellent communication, active listening, interpersonal, and public-speaking skills.
• Ability to build trusted relationships, motivate students, and provide high-level customer service.

🎁 Benefits

• Compensation: $21.63–$24.04 per hour, final pay based on experience and location.
• Work arrangement: Full-time, fully remote position based in the United States.
• Healthcare: Medical, dental, and vision coverage options.
• Retirement: 403(b) retirement plan with employer matching.
• Time off: Paid holidays and PTO.
• Professional development: Free education benefits and career growth opportunities.