Team Lead (Operations) - Flights - Paytm

📋 Description

• Lead and mentor a team of Customer Experience Specialists (15 members) to deliver flights-related
• Monitor performance metrics and staffing to meet customer demand.
• Collaborate with cross-functional teams to resolve issues and improve the platform.
• Provide exceptional multi-channel customer service (phone, email, chat, social).
• Identify trends in complaints and drive process improvements.

🎯 Requirements

• Bachelor’s degree preferred; 3–4 years in customer service, travel industry a plus.
• Proven experience in managing and leading a team.
• Strong analytical, problem-solving, and interpersonal skills.
• Excellent communication; ability to handle multiple priorities in a fast-paced environment.
• Proficiency with CRM software and other CS tools; familiarity with MS Office/Google tools is a plus.

🎁 Benefits

• Why Join Us: collaborative environment, opportunities to impact customer experience and revenue.