Technical Support Engineer

📋 Description

• Provide chat and voice support to international clients
• Diagnose and resolve technical issues in a 24/7 global environment
• Maintain productivity and meet defined targets
• Escalate issues per policy when needed
• Deliver courteous, professional customer service
• Aim for 100% customer satisfaction

🎯 Requirements

• Excellent English communication (spoken & written)
• Basic to advanced computer skills
• Working knowledge of internet and networking
• Typing speed 35 wpm with 100% accuracy
• Customer-focused with problem-solving skills
• Self-motivated; able to work with minimal supervision

🎁 Benefits

• Willingness to work in a 24x7 environment
• 5 working days per week with 2 rotational offs