Customer Service Advisor - Nights

📋 Description

• Join Global Operations Contact Centre as first point of contact for fitness consumers worldwide.
• Provide high-level customer service via phone, email, and chat with high first-time resolution.
• Handle inquiries about service contracts, payments, and account relations.
• Report complex issues and escalate when necessary.
• Engage with consumers on overdue balances and assist with collections per policies.
• Record activities and maintain systems during interactions.

🎯 Requirements

• Excellent communication via phone, email, and in-person interactions.
• Active listening, empathy, and ability to build positive relationships.
• Strong problem solving and attention to detail.
• Ability to work in a team and meet SLAs; motivated for fast-paced environment.
• Team player with willingness to go the extra mile.

🎁 Benefits

• Learning resources for career development.
• Collaborative team environment.
• Paid parental leave benefits.
• Access to mental health support.
• Flexible work arrangements.