Senior Enterprise Customer Success Manager

📋 Description

• Own a portfolio of enterprise customers with health, adoption, retention, renewal readiness
• Build trusted relationships with senior stakeholders as a credible advisor.
• Develop detailed success plans linking strategy to measurable outcomes and timelines.
• Lead executive business reviews and strategic meetings to demonstrate value and set next steps.
• Drive product adoption across complex organizations, expanding usage across teams and locations.
• Create and maintain stakeholder maps identifying decision-makers and sponsors.

🎯 Requirements

• At least three years direct enterprise CS or strategic account-management with large B2B customers.
• Five+ years overall experience in CS, account management, consulting, or related roles.
• Experience in SaaS, fintech, enterprise tech, or similar complex B2B environments.
• Proven track record of retaining/growing enterprise customers, including renewals and risk
• Strong executive relationship skills and ability to engage senior decision-makers.
• Experience managing complex stakeholder environments across multiple teams/regions.

🎁 Benefits

• Competitive UK salary: £60.5K – £73.5K per year (GBP).
• Remote-friendly role with opportunity to work across Europe.
• Collaborative, diverse team culture with growth opportunities.