Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

📋 Description

• Support end-users to maximize Avetta platform value across channels
• Verify documentation and resolve inquiries in compliance workflows
• Guide suppliers and manage assigned accounts with strong relationships
• Track inquiries and issues in internal systems (e.g., Salesforce)
• Collaborate with teams to resolve requests and escalate when needed
• Demonstrate empathy and deliver professional service consistently

🎯 Requirements

• Fluent in French and English (verbal and written)
• 1–2 years in customer service; SaaS/cloud experience preferred
• Strong communication, attention to detail, multitasking
• Proficiency with Word, Excel; quick learner of new systems
• Bachelor’s degree preferred; Associate degree considered
• Hybrid work possible with commutable distance to office; remote for others

🎁 Benefits

• Competitive pay rate: $18.50 USD/hour
• Hybrid work arrangement when applicable; 100% attendance for training
• Opportunity to support supplier success and satisfaction