Customer Experience Associate

📋 Description

• Deliver exceptional customer support across chat, phone, and email
• Manage multiple live chat conversations with empathy and accuracy
• Meet hourly productivity, SLA, and quality metrics
• Learn Benepass products and internal systems to solve problems independently
• Self-serve using tools and documentation, escalate when needed
• Partner with Product, Operations, Engineering, and Customer Success to resolve issues

🎯 Requirements

• 2+ years in a customer-facing support role
• Hybrid schedule with in-office days in Chandler, AZ
• Experience across phone, chat, and email channels
• Ability to handle multiple live chats concurrently
• Strong verbal and excellent written communication
• Proven prioritization and self-serve using tools/resources

🎁 Benefits

• 95% medical, dental, vision coverage
• WFH setup $250 (one-time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working & Commuter Benefit