Bilingual Client Retention Specialist

📋 Description

• Educate clients about Beyond Finance financial hardship program
• Deescalate upset clients; address concerns and reduce stress
• Navigate CRM system; maintain accurate records
• Analyze client financial situation; identify best options
• Retain clients; develop customized solutions
• Meet retention goals and contribute to commissions

🎯 Requirements

• Bilingual Spanish required
• Experience in retention, sales, or collections
• High school diploma or equivalent (degree a plus)
• Ability to handle high call volumes in fast-paced environment
• Resilient and calm under pressure
• Strong negotiation and deescalation skills

🎁 Benefits

• Health, dental, and vision program contributions
• Generous PTO and paid holidays
• Paid parental leave
• 401(k) matching
• Merit advancement opportunities
• Career development and training