Senior Customer Success Manager

📋 Description

• Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic
• Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers
• Be the expert when it comes to our product and industry and ensure we are providing and
• Work with Technical Program Managers & Forward Deployed Engineering Team to guide customers
• Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams
• Build and maintain strong relationships with key stakeholders at our client

🎯 Requirements

• 7+ years of experience in SaaS, with ideally 3+ in P&C, Specialty Insurance, or Insurtech
• Proven experience partnering with large enterprise level organizations in customer success or
• Renewal or commercial revenue ownership experience
• Consultative approach with strong relationship management
• Strong organization, project management, and agile methodology skills
• Experience leading diverse teams and training according to needs and core values

🎁 Benefits

• Total compensation includes stock options, benefits and additional perks