North AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
data visualizationaicxokpigainsightokrgov tech
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Job Description
📋 Description
- Manage a large portfolio of enterprise gov't customers with high-touch engagement.
- Build trusted advisor relationships with CXO-level sponsors on IT and biz sides.
- Develop 3–5 year strategic agency plans aligned to product roadmap.
- Travel to customer sites for in-person engagement and relationship depth.
- Own renewal health, forecast risk, and drive retention through value.
- Collaborate with Sales to identify upsell/cross-sell opportunities.
🎯 Requirements
- 5+ years in Customer Success/Account Mgmt; 2+ years in enterprise or senior CSM.
- Gov Tech or public sector experience required.
- Deep Gainsight expertise (health scores, reporting, playbooks).
- Proven ability to develop enterprise strategies and multi-year plans.
- Strong data analysis, KPI dashboards, and executive storytelling.
- Excellent communication and CXO-level stakeholder management.
🎁 Benefits
- Compensation: base salary $125,000 - $150,000 (USD).
- Discretionary annual bonus; comprehensive benefits in the US.
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