Client Support Specialist

📋 Description

• Serve as a point-of-contact for customer inquiries via email, LiveChat, and phone channels.
• Troubleshoot first-line issues for veterinarians, hospitals, and technicians; provide accurate
• Coordinate escalations with regional teams and other departments as needed.
• Document rainy day scenarios and share learnings with the team.
• Maintain Hubspot and ensure CS tickets are properly documented.
• Coordinate with Finance, data, and other departments on rainy-day, shift, and payment

🎯 Requirements

• 2+ years in client/customer support, ideally in an early-stage startup.
• Experience in vet/animal healthcare is a plus.
• Proactive, organized, and accurate communications.
• Excellent communication and organizational skills.
• Familiar with customer support tools/software.
• Timely, accurate task completion; flexible and agile mindset.

🎁 Benefits

• Remote-first company with hybrid option if based in San Francisco.
• Tiered pay ranges by location (example ranges shown in job posting).