Senior Technical Customer Support Engineer

📋 Description

• Customer-facing role with chat, calls, Slack, and video meetings.
• Triaging support tickets and contributing to user community support.
• Pre- and post-sales technical activities, including POCs with GTM teams.
• Collaborate with Support Services, Engineering, Go to Market, and Product Management to define
• Mentor, train, and share knowledge with colleagues, users, and customers.

🎯 Requirements

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or in SQL databases, OLAP
• Experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software
• Availability for 24x7 global coverage and ability to work remotely with reliable connectivity.
• Strong communication skills and ability to work fully remote in a global context.
• Teamwork mindset, global engagement, empathy, and problem-solving drive.
• Curious, self-driven, and eager to learn and grow.

🎁 Benefits

• Flexible work environment — remote-friendly with operations in 20+ countries.
• Healthcare — employer contributions toward healthcare.
• Equity in the company — stock options for new hires.
• Time off — flexible US time off; generous elsewhere.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings — opportunities to engage at company-wide offsites.