Principal Product Excellence Manager, Core Business Transformation Products
ServiceNowNorth AmericaFull TimeEngineering
Remotely
Listed on 3 job boards, which is a stronger signal than one board alone.
customer successprocurementgenaiaiimplementationsupplier managementsource to payreference
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Job Description
📋 Description
- Lead cross-functional work with Product, Development, Sales, Marketing, and partners
- Manage Vanguard and other customer programs and referenceable deployments
- Coordinate onboarding, deployment timelines, and issue resolution with engineering and services
- Collaborate with inbound product team to influence strategy using customer feedback
- Develop case studies and reference materials with Marketing and Value teams
- Partner with pre-sales to connect reference customers to opportunities
🎯 Requirements
- 10+ years in customer-facing roles spanning product management, customer success, or related areas
- Experience with Source-to-Pay, procurement, supplier lifecycle and contract management needs
- 6+ years partnering with executive stakeholders
- Experience positioning or implementing AI solutions, including GenAI
- Strong ownership, execution bias, data-driven mindset
- Willingness to travel up to ~15%
🎁 Benefits
- Flexible work personas and distributed work environment
- Inclusive culture and equal opportunity employer
- Support for accommodations and accessibility
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