Level 2 Product Support Engineer

📋 Description

• Investigate, triage, resolve complex Tier 1 escalations.
• Analyze logs, databases, and system behavior to diagnose root causes.
• Act as liaison between customers, engineering, and product to report bugs and feature requests.
• Document resolutions and processes to improve support workflows.
• Monitor key alerts and tickets to proactively address platform issues.
• Contribute to internal tools and scripts to boost support efficiency.

🎯 Requirements

• 4+ years in technical support or DevOps with customer-facing work.
• Strong Linux knowledge: CLI, logs, debugging.
• Experience with ad tech platforms (DSPs/SSPs).
• Proficient SQL skills (Postgres/MySQL) and DB querying.
• Understand ad tech concepts: serving, bidding, pixels, tracking, reporting.
• Proven ability to manage customer issues and communicate clearly.

🎁 Benefits

• Remote-first culture with global team.
• Opportunity to learn from top talent worldwide.
• Wellbeing focus including optional health and time-off programs.