Customer Support Manager

📋 Description

• Lead day-to-day high-volume customer support operations to ensure reliability and strong service
• Guide supervisors and team leads, establish performance expectations, and foster accountability and
• Collaborate with Production and cross-functional teams to resolve complex issues around orders and
• Monitor support metrics; identify trends and drive process improvements.
• Provide leadership updates on team performance and risks to leadership.
• Promote a positive, collaborative environment focused on ownership and growth.

🎯 Requirements

• 3–5+ years in customer support, customer service, or related field.
• 2+ years of leadership experience managing leads/supervisors/frontline staff.
• Experience in fast-paced, high-volume support environments.
• Strong written and verbal communication with ability to escalate with actionable recommendations.
• Familiarity with ticketing systems, CRM platforms, Intercom, VOIP, or similar tools.
• Ability to interpret metrics and drive improvements; strong organizational skills; adaptable to

🎁 Benefits

• Annual salary range of $85,000–$105,000.
• Full-time employment.
• Remote work opportunity.
• Collaborative and fast-paced remote environment.
• Opportunity to lead and develop a customer support team.
• Cross-functional exposure to Production and other operational teams.