Lead International Trading Support Analyst, Front Office

📋 Description

• Lead Front Office trading support for Ridgeline, covering APAC and EMEA time zones.
• Provide extended-hours support and seamless handoffs with global teams across regions.
• Interact with customers via Salesforce tickets to resolve trading and data issues.
• Collaborate with engineering/product teams to address bugs and enhancements.
• Develop as a subject-matter expert on Front Office applications and market data.
• Engage with Portfolio Managers, Traders, and Compliance to understand needs and improve workflows.

🎯 Requirements

• Bachelor’s degree in Business, CS, IT, or related field.
• 8+ years in technical customer issue resolution within FinTech (OMS/EMS, back office, accounting).
• Hands-on experience with FinTech file formats (DTCC-CTM, Confirmations, Affirmations, FIX, SWIFT)
• Experience with portfolio management and/or reconciliation systems.
• Strong customer escalation handling with patience and professionalism.
• Aptitude for quickly learning new technologies and skills.

🎁 Benefits

• Careers page with more perks; comprehensive benefits; stock plan opportunities.
• Unlimited vacation, educational and wellness reimbursements, and $0-cost employee insurance.