Associate Customer Success Manager

📋 Description

• Support customers in understanding desired outcomes, KPIs, and opportunities with recommendations
• Develop and execute customer success roadmaps aligned with objectives and priorities.
• Drive product adoption, education, and usage across assigned portfolio.
• Collaborate with customers to increase utilization, retention, and strong experiences.
• Develop subject-matter expertise across software solutions and communicate business value.
• Monitor business value and renewals potential to support growth conversations.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience.
• 0–3 years in a customer-facing Customer Success or similar role.
• Ability to learn software products quickly and communicate value through presentations or
• Fluency in English, Spanish, and Portuguese, both written and spoken.
• Strong customer orientation, urgency, attention to detail, and ability to manage multiple
• Teamwork and ability to work independently with initiative.

🎁 Benefits

• Fully remote position based in Brazil.
• Full-time employment.
• Opportunity to work with customers across the Caribbean and Latin America.
• Up to 25% regional travel.
• Exposure to enterprise software, CX automation, product adoption, and customer value management.
• Career development in a global technology environment.