North AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
salesforceaicsmenterpriseslackgainsightchurnzerototango
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Job Description
📋 Description
- Own NA Enterprise CSM teams end-to-end: strategy, retention, expansion, executive relationships.
- Manage high-touch engagement: success planning, reviews, health scoring, renewal playbooks
- Champion AI-driven approach to maximize CSM reach and impact.
- Act as executive sponsor on strategic accounts with VP/C-level stakeholders.
- Own renewal forecasting and health of portfolio.
- Collaborate with Product/Engineering to advocate enterprise needs and guide roadmap.
🎯 Requirements
- 7+ years in Customer Success/Account Management; 2+ years leading a team.
- Proven retention/expansion targets for enterprise/strategic accounts ($100K+ ACV).
- Experience building/scaling CS processes and playbooks.
- Strong executive presence for multi-stakeholder enterprise relationships.
- Data-driven: forecasting, health scoring, CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
- Excellent coaching, communication, cross-functional collaboration.
🎁 Benefits
- Competitive salary, stock options, health benefits, unlimited PTO.
- Parental leave, tuition reimbursements, and more.
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