Support Specialist

📋 Description

• Be a trusted point of contact for customer questions via ticketing system, phone calls, and chat.
• Become an expert on the Aescape recovery experience, including all customer-facing
• Reference knowledge base and help expand documentation as the company grows.
• Share data/insights from customer interactions to inform decisions across Product, Engineering
• Use internal tooling to diagnose and remotely resolve unit issues in the field, following guided

🎯 Requirements

• 1+ years of customer support experience across ticketing systems, phone, and chat
• Experience collaborating across teams and sharing data/insights from customers
• Enthusiasm to become a product expert on the Aescape massage experience and platforms
• Proficiency in using a knowledge base and expanding documentation
• Comfort learning and using command-line or script-based tools
• Ability to work late-night/overnight shifts, including weekends

🎁 Benefits

• Trailblazing robotics and AI company building the future of recovery
• Make a difference with a product that empowers healthier living
• Culture focused on passion, ambition, inclusion, curiosity, and fun
• 100% employer-paid healthcare coverage for employees (dependents eligible)
• Flexible time off and Wellness Days
• Parental leave, home office budget, and professional development stipend