Operations Support System Engineer

📋 Description

• Own monitoring and customer support systems in Megaport’s OSS department
• Lead implementation of operations tools and automation strategies
• Coordinate with CS/TSE/NOC and production teams to deliver end-to-end OSS solutions
• Architect scalable end-to-end solutions and manage delivery roadmaps
• Design, deploy, and maintain monitoring across Linux/AWS and integrations (REST, OAuth, webhooks)

🎯 Requirements

• 8–10+ years in IT/Telecom/Cloud Systems Engineering with hybrid Business Systems Analysis, OSS/BSS
• Agile experience and remote leadership in distributed teams
• Certifications: Salesforce or Atlassian, Business Analysis & Agile, Cloud & Analytics
• Experience with observability tools (Prometheus, Grafana, OpenNMS, Nagios, alerta.io/Alertmanager)
• Networking knowledge: NMS, SNMP, MIBs, streaming telemetry; AWS networking
• Salesforce ecosystem knowledge (Service Cloud, Flow, Data Cloud) and DevOps/CI‑CD

🎁 Benefits

• 18 days per year privilege/earned leave
• Family health insurance
• Team recognition programs (Legend/Kudos)
• Health & wellness programs and mental well-being support