Product Solution Engineer I

📋 Description

• Own and resolve complex L4 support escalations within product areas.
• Investigate, reproduce, and troubleshoot customer issues; perform root cause analysis.
• Document findings, steps, and resolutions accurately.
• Create and improve support articles, SOPs, and docs.
• Analyze ticket trends to identify gaps and pain points.
• Provide insights to improve product quality and customer experience.

🎯 Requirements

• Bachelor's in CS/IT/Engineering or equivalent experience.
• 2–3 years in Technical/Product Support or similar role.
• Strong troubleshooting and root-cause skills.
• Experience with APIs, REST, Web tech, HTTP; SQL knowledge.
• Proficient with browser dev tools, logs, Postman, debugging tools.
• Excellent written/verbal communication and strong documentation.

🎁 Benefits

• Remote-friendly role with global team.
• Opportunity to impact product quality and customer success.