Global Customer Support Executive

📋 Description

• Respond to internal/external queries within SLA via chat, email or online channels
• Develop understanding of NIQ Brandbank services to support customers
• Schedule product deliveries and assist operations for service levels
• Collaborate with Account Managers and Commercial teams for process improvements
• Provide regular reports on product status, usage, and metrics
• Download and manage reports and data analysis

🎯 Requirements

• Fluent English
• Experience in a Customer Support role, B2B or data analysis a plus
• Strong ability to meet multiple KPIs, incl. Customer Satisfaction
• Collaborative, fast-paced team player with good time management
• Strong prioritization and attention to detail
• Excellent written and verbal communication

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)