GDS Expert - Client Support - English Speaker

📋 Description

• Research, build, and price air itineraries in GDS — accurately, and with same-day turnaround
• Treat every air request as a sales conversation: articulate Kensington Air's value and address
• Identify and upsell cabin class and added segments within policy, pursuing every requested segment
• Issue tickets and perform QA — fare, ticket, invoice, seat assignments, and special requests
• Process refunds, exchanges, and reissues per standard procedure
• Monitor bookings daily for airline schedule changes and resolve issues quickly

🎯 Requirements

• GDS ticketing experience (ADX and/or Sabre)
• Airline fare and contract knowledge (published, net, and contract fares)
• Oral and written English fluency
• Proven upsell ability in a consultative manner
• Strong attention to detail and QA mindset in multi-step ticketing
• Excellent customer service and issue resolution under pressure

🎁 Benefits

• All information kept confidential per EEO guidelines