IT Support Engineer II

📋 Description

• Support employees with day-to-day tech issues via email, chat, or in person.
• Handle onboarding for new hires: hardware/software ready, onboard/offboard processes.
• Manage gear: from purchase to setup, recycling old equipment.
• Fix and improve IT tasks using scripts or better processes.
• Create easy-to-follow how-to guides for self-service.
• Keep macOS/Windows systems, conference tech, and office networks running smoothly.

🎯 Requirements

• Technical Proficiency: administer and troubleshoot macOS and Windows environments, hardware
• IT Operations: onboarding/offboarding and asset management lifecycle.
• Networking & Systems: DNS, DHCP, VPN; manage mobile lifecycles with MDM (Jamf).
• Security & Compliance: endpoint protection, MFA, phishing awareness, data privacy.
• SaaS Management: support Google Workspace, Okta, Zoom.
• Automation: scripting in Bash, Python, or PowerShell to streamline tasks.

🎁 Benefits

• Pay transparency: SF pay range listed; actual pay based on location/experience.
• Stock options, health insurance, 401k, PTO.
• Flexible work arrangements and professional development opportunities.