GTI Lead | Help Desk | Alexandria

📋 Description

• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor service desk for tickets assigned to the queue and process first-in first-out based on
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the helpdesk tracking software.
• Document internal procedures.
• Install and configure new workstations/laptops, peripheral equipment and software.

🎯 Requirements

• Excellent communication Skills (Verbal and Written)
• Good knowledge on Windows OS troubleshooting, MS Office application.
• Basic Hardware troubleshooting skills
• Willing to work on in night shifts
• Willing to assist our internal customers over the phone
• Understanding of Active Directory Services; MCP certification is a plus

🎁 Benefits