North AmericaFull TimeEngineering
Remotely
leadershipcustomer successweb developmenttechnical account managementmentoringrest apis
Also available on
Job Description
📋 Description
- Lead a team of Technical Account Managers (TAMs) serving SMB merchants.
- Oversee TAMs for post-sale technical success and best-practice guidance.
- Collaborate with Client Success, Product, Operations, and Merchant Care teams.
- Drive merchant growth by enabling efficient time-to-market and product expansions.
🎯 Requirements
- 5+ years in a B2B customer-facing technical role and 3+ years as a people manager.
- Strong background in web development technologies and REST APIs with CS degree or engineering
- Excellent relationship-building with engineering customers.
- Great communicator, able to advocate for customers internally and externally.
- Bonus: experience solving problems for e-commerce or in-store retailers.
🎁 Benefits
- Remote-first culture with most roles, occasional office requirements.
- Competitive health benefits and subsidized coverage for dependents.
- Flexible stipends for technology, food, and lifestyle needs.
- Time off and opportunity to participate in ESPP (employee stock purchase plan).
