Workplace Technology Operation (Contractor), Tokyo

📋 Description

• Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware
• Manage employee lifecycle and asset workflows including provisioning, device prep, inventory
• Improve SOPs, resource library, service handoffs, and self-service resources to scale IT operations.
• Identify and improve recurring support workflows using AI or lightweight automation to reduce
• Collaborate with Workplace, People, Security, DART, and global IT teams on access, endpoint, and

🎯 Requirements

• Fluent in Japanese and English with ability to support Tokyo employees and partner with global
• Willingness to travel occasionally to support distributed APAC teams and events.
• Hands-on IT support for macOS/Windows, iOS/Android devices, conference room AV, peripherals
• Experience with SaaS, identity, collaboration, and endpoint tools (Okta, Google Workspace, Slack
• Familiarity with ITSM and ticketing tools (ServiceNow, Atlassian, Zendesk, Notion).
• Strong judgment on access control, endpoint hygiene, documentation, IT compliance, and security

🎁 Benefits

• Onsite collaboration required on anchor days (Mondays, Tuesdays, Thursdays) per Notion culture.
• Opportunity to contribute to scalable IT operations in a fast-growing tech environment.
• Contract role with potential for longer-term opportunities based on performance.