Senior IT Support Engineer

📋 Description

• Senior IT Support Engineer to provide hands-on IT support for APAC region.
• Own day-to-day IT operations, ticketing, and strategic projects across APAC.
• Coordinate with US IT team to align support practices.
• Configure and support networks, Google Workspace, device-management, and cloud systems
• Improve onboarding, security, and access management processes.
• Manage APAC hardware logistics and vendor relationships.

🎯 Requirements

• 4+ years IT experience across end-user support, security, networks, and remote work.
• 1+ year leadership through project ownership or senior point of contact.
• Experience in SaaS environment with Office 365/Google Workspace, Slack, MDMs for 400+ users.
• Background supporting Mac and Windows environments.
• Strong troubleshooting and root-cause analysis skills.
• Strategic thinker with ownership and clear risk communication.

🎁 Benefits

• Remote-friendly culture with remote-first policy.
• Flexible Fridays and 14 days PTO plus holidays; additional days after 1 year.
• Philippine statutory benefits; HMO after tenure; rice subsidy; wellness perks.
• Speaker series bonuses and DEI initiatives opportunities.