Sr. Staff Engineer - Customer Agent

📋 Description

• Lead architecture and implementation of Customer Agent core platform and AI capabilities.
• Drive technical strategy and long-term system evolution for conversational AI experiences serving
• Build and ship complex AI-powered product features balancing speed, quality, reliability and
• Partner with Product, Design, Data Science, GTM, and Engineering leaders to define direction and
• Make critical technical decisions around agent architectures, orchestration frameworks, retrieval
• Establish engineering best practices around observability, testing, monitoring, experimentation and

🎯 Requirements

• 10+ years of software engineering experience building and operating production systems at scale.
• Significant experience designing and shipping customer-facing AI-powered products or agentic
• Strong backend engineering and distributed systems fundamentals, with scale, latency, reliability
• Expertise with modern AI architectures including LLM-powered apps, retrieval systems, agent
• Proven ability to lead complex, multi-quarter technical initiatives across teams.
• Strong product instincts and ability to connect technical decisions to customer and business

🎁 Benefits

• In-office role in Boston, MA
• Up to 10% travel for onboarding, client or partner work and industry events
• Health, welfare and wellbeing benefits; equity and sign-on options; annual bonus plan
• Commitment to equal opportunity and inclusive workplace