Customer Success Manager - UK&I

📋 Description

• Manage SMB and Mid Market UK&I customers post-onboarding
• Guide adoption and expansion with the Pleo platform
• Collaborate with CX, Onboarding, AM, Sales and Product teams
• Handle inbound messages via email, Intercom, and other channels
• Build customer advocates and sustain long-term relationships
• Identify risks and drive proactive product feedback loops

🎯 Requirements

• Experience in account management, sales or customer success
• Fluent in English
• Strong collaboration and communication skills
• Comfort with fast-paced, high-volume environments
• Customer-centric mindset and problem-solving drive
• Ability to manage adoption and expansion initiatives

🎁 Benefits

• Hybrid work model with remote options
• Private healthcare options (varies by location)
• 25 days holiday plus public holidays
• Company card for expenses
• Lunch allowance or catered meals
• Well-being and parental leave policies