Technical Support Analyst

📋 Description

• Provide technical assistance and support to customers for products/services
• Diagnose and troubleshoot technical problems, escalate as needed
• Deliver high-quality support to meet customer needs and exceed expectations
• Collaborate with cross-functional teams and work with cutting-edge technologies
• Meet or exceed SLA targets and other metrics of success
• Assist with technical workload (queue, JIRAs, Projects) as required

🎯 Requirements

• 2-3 years of customer/support work experience
• Bachelor degree
• CRM (Salesforce) experience required
• Strong technical background, communication, problem solving, and interpersonal skills
• Basic PHP, HTML & CSS, and SQL skills are asset
• Ability to understand technical aspects of software functions

🎁 Benefits

• Health Benefits and Life Insurance Coverage from day one
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation
• Employee Assistance Program for mental health, legal, and financial counselling
• Professional development and career growth (LinkedIn Learning, mentorship)