Service Desk Level 1 Analyst

📋 Description

• Respond to incoming phone calls, emails, and chat requests for technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic
• Resolve issues when possible and escalate when necessary
• Ensure timely and accurate resolution of requests
• Follow up with customers to ensure satisfaction

🎯 Requirements

• 1–2 years in a technical support role (service desk preferred)
• Strong customer service; explain tech to non-technical users
• Proficiency with Microsoft Office, Windows, basic network troubleshooting
• ITIL knowledge is a plus
• Ability to work independently and in a team; strong problem-solving
• Prioritize and manage multiple tasks effectively

🎁 Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• You Pick a Day paid holiday
• FSA and HSA options
• Pet insurance